Privacy Policy

About This Policy

This Privacy Policy describes how Sopynes OPC Private Limited (operating as "Ezysop") collects, uses, and discloses your information when you use our website, mobile application, and services.

1. Information We Collect

We collect several types of information to provide and improve our services:

A. Personal Information

• Identity Data: Name, age, gender
• Contact Data: Email address, phone number, delivery address
• Profile Data: Username, password, purchase history, preferences
• Financial Data: Payment details (processed securely through payment gateways)

B. Technical Information

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent, features used, search queries
• Location Data: Approximate location for delivery services
• Cookies and Tracking: Data from cookies and similar technologies

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To process and deliver your orders
• Communication: To send order confirmations, delivery updates, and promotional offers
• Customer Support: To respond to your inquiries and provide support
• Service Improvement: To analyze usage patterns and improve our services
• Security: To detect and prevent fraud, abuse, and security issues
• Legal Compliance: To comply with legal obligations and enforce our terms
• Personalization: To personalize your shopping experience

3. Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

A. Service Providers

• Delivery partners for order fulfillment
• Payment processors for transaction processing
• Cloud service providers for data storage
• Analytics providers for service improvement
• Marketing platforms for promotional communication

B. Legal Requirements

We may disclose your information if required by law or in response to:

• Legal processes or government requests
• Enforcement of our Terms and Conditions
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

C. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data during transmission
• Secure storage with access controls
• Regular security assessments and updates
• Employee training on data protection
• Incident response procedures

While we strive to protect your information, no security system is impenetrable, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Restriction: Request restriction of processing
• Objection: Object to certain types of processing
• Portability: Request transfer of your data to another service

To exercise these rights, please contact us at privacy@ezysop.com.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Personalize your shopping experience
• Improve our services and marketing

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Services.

7. Data Retention

We retain your personal information only as long as necessary for:

• Providing our services to you
• Compliance with legal obligations
• Resolution of disputes
• Enforcement of agreements

We regularly review our data retention practices and delete information that is no longer needed.

8. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending an email notification
• Displaying a notice in our mobile application

We encourage you to review this policy periodically for any changes.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact: